Who We Are
Pure Plumbing Professionals is 100% locally-owned and runs out of Castle Hill to service Sydney and its surrounding suburbs. We specialise in delivering cleanliness, accountability, and quality solutions. We prioritise showing up on time, and are happy to work around each customer's individual needs. ‘Nothing worse than sitting around all day waiting for a tradesperson.’ - Jerram, Owner. Our licensed, insured team will always prioritise the solution that fits your needs best, no matter the size, budget, or availability. We quote before any work is done, and we don't charge by the hour, ensuring you know exactly how much will be owed for every solution our team recommends. And we can service your residential, commercial, and industrial needs, all with the Pure Plumbing guarantee.
What's The Pure Plumbing Guarantee?
We're so confident in our plumbers' punctuality that we will give you $5 off for every 5 minutes our team is late.*
Customer service is what sets us apart. We won't leave you guessing about our arrival time, and when we're on our way, we'll always call to let you know when our team is 30 minutes away.
And if our work fails due to technicians, we’ll come back and ensure it is fixed, for free.
‘It's Fixed The First Time, Or It's Fixed Free’
Our Story
Pure Plumbing Professionals started in 2011. Since then, we’ve been perfecting our service and learning from every job. ‘We aim to set the standard in our industry by combining expert workmanship, genuine customer service, and a passion for doing the job right the first time.’ - Jerram, Owner of Pure Plumbing Professionals. Our team all undertake ongoing training to ensure every customer is left happy and their plumbing is left healthy. With 22 team members as of 2025, we are sure we have the right plumber for you. We’re proud to have been recognised as the winners of the trades and services category by the Local Business Awards, as well as our many great reviews from outstanding customers.
Our Values
Trust
You welcome us into your homes and businesses - We strongly believe in respecting the property you allow us to work on. All our plumbers and electricians will use boot covers, drop sheets, and vacuums to ensure your property is tidier than when we arrived.
Service to Community
We're solving real problems every day - From emergencies to long-term solutions. We have a passion to help people live and work safely and comfortably.
Excellence in Craft
We love to show that plumbing isn't just a trade - it's a skilled profession that deserves respect. Our team will always strive for high standards and take pride in their work.
Developing People
Whether it's apprentices or senior staff, we commit to training, mentoring, and helping our team grow both professionally and personally.
Respect And Fairness
Respect clients, staff, and suppliers. Be fair in pricing, fair in your contracts, and fair in how we treat people.
Dependability
Be known as the business that shows up, follows through, and never leaves a client in the lurch. Your word should mean something.
Family Values
Stand for work-life balance, treating your team like family, and fostering a business culture that's supportive and genuine.
Why Choose Us
We have 14 years of experience delivering high-quality service to customers across the Sydney area.
We are proudly local and take pride in offering you the best solutions using our local knowledge and expertise.
We are happy to take on your job, no matter the challenge. If we're capable of it, we’ll do it.
Our team is customer-focused; if you’re not happy, we’re not happy.
We can even take care of your electrical needs. Why book a plumber and an electrician when you can just book us and have your problem sorted?
Access to advanced plumbing solutions. We can do CCTV drain inspections, pipe relining, dilapidation inspections, Bushfire Sprinklers, and more.
24/7 Emergency Response
Our 24 hour emergency plumber service is available 7 days a week, with rapid response times for urgent jobs. We have dedicated emergency response vehicles ready to attend at any time.
Payment Made Easy
All our service trucks are equipped with mobile EFTPOS machines. We accept all forms of payment:
Meet The Team
Jerram Chippindale
The Boss
Jerram started Pure Plumbing Professionals after becoming dissatisfied with the way plumbing in Sydney was perceived. He strives every day to ensure that he and his team are doing the best job possible.
Luke
Senior Plumber
Whether it’s a routine service or a complex installation, Luke brings expert knowledge and a friendly attitude and takes pride in delivering quality results you can trust.
Gabe
Plumber
Gabe is a dependable and knowledgeable plumber who can handle minor repairs to full installations, focusing on delivering efficient, long-lasting solutions.
Justin
Plumber
From routine maintenance and repairs to complex installations, Justin ensures each project is completed efficiently and to the highest standard!
Luke
Plumber
Luke is a skilled and reliable plumber with years of hands-on experience across residential and commercial plumbing.
Martin
Commercial/Industrial Senior Plumber
Martin is our commercial plumbing specialist, while only relatively young, Martin has a wealth of knowledge in the commercial plumbing space. He specialises in strata, construction and difficult jobs that most plumbers would put in the too hard bucket. Martin questions everything which always keeps the team on their knees ensuring each plumbing job is personalised to each customer's individual needs.
Jack
Plumber
Jack is a dedicated and experienced plumber with a strong focus on quality, safety, and customer satisfaction, he tackles every job with precision and care.
Dom
Reline Plumber
Dom has been with Pure Plumbing Professionals since his apprenticeship. He excels in reline plumbing and knows every trick to ensure your pipes are fixed and fixed properly.
Lachlan
Plumber
Lachlan is a dependable and skilled plumber with a strong focus on quality and efficiency. He will ensure that your plumbing repairs are fixed fast and that every job is completed to the highest standard.
🏆 We won! Pure Plumbing Professionals - Local Business Award Winners 2018
Contact Pure Plumbing Professionals for all your plumbing needs
*For Full Price Services, Additional conditions apply. Speak to our staff for more details.
